There is nothing like the feeling of looking forward to an upcoming trip. Discover all the updates we’ve made for safe and flexible travel.
Book with flexibility
We have implemented highly flexible and expanded booking options dependent on your fare class. You can make Any-time changes (if requested up to 2 hours prior to departure), Same-day Airport changes and Same-day Airport Standby changes, subject to availability, however, no changes are permitted with an economy basic fare. For further information and applicability, please contact your travel agent.
Where we fly
We’re ready to take off further with over 200+ destinations worldwide.
At the airport - Touchless airport experience
Check-in - We know how important your safety is every step of the way, which is why we are implementing touch-free airport experiences.
TouchFree Bag Check - Now at most major Canadian airports, Air Canada check-in areas feature TouchFree Bag Check kiosks for domestic travel. You can automatically print your bag tags without contact.
Virtual Queues - We're introducing virtual queues for customer care needs. By scanning a QR code at the entrance of a queue, you will then receive a virtual ticket to your phone, followed by a notification when it is your turn to proceed to the counter.
Boarding - As a further safety measure, we have made several changes to our boarding process. By boarding less customers at the same time, as well as boarding the cabin from window to aisle, and from back to front, we will be streamlining onboard interactions during boarding. We ask that you remain seated at your gate until your zone is called. Upon boarding, you will proceed to scan your own boarding pass. In addition, boarding gates will close 30 minutes prior to departure to ensure a more secure boarding process. Priority and pre-boarding will remain available to eligible customers.
Maple Leaf Lounges and Cafés
We are excited to welcome eligible customers to our lounges and cafés, with new biosafety standards and a new elevated dining experience. Our award-winning Maple Leaf Lounges are located in 17 airports across Canada, the United States, and Europe:
Photo: Air Canada Café at Billy Bishop Toronto City Airport
Complimentary meals and beverages
In the lounge, meals can be ordered and delivered straight to your table through the new Maple Leaf Lounge @ la table service simply by scanning an NFC or QR code found at the table. The menu also includes an offering available from one of our renowned chefs from our culinary program.* In addition, customers can select from two cold meal options, pre-packaged and sealed in our convenient meal snack bag. During select times, hot options and a kid's menu are also available. Meal options are adjusted based on the time of day, and an antiseptic wipe and disposable cutlery roll will be provided with each meal. There will also be assisted bar service with our full bar offering. Enjoy a selection of refreshing beverages, such as juice, soda, tea, coffee, and specialty coffees - including espresso, cappuccino, and latte. Also enjoy a selection of beer, wine, spirits, and delicious snacks.
*Meal offerings vary based on location
News and entertainment
Our lounges are fully stocked with popular reading materials catering to a wide range of interests and offer complimentary access to 7,000+ magazines and newspapers through the PressReader app. Don’t feel like reading? Sit back, relax, and watch your favourite TV shows.
Features and Benefits
Cell-Free Quiet Zone
Our cell-free quiet zones are there for you to unwind in an area free of cell phone conversations and other digital disruptions.
The Wi-Fi coverage allows you to access our high-speed services from any point within the Lounge using your personal wireless device or one of our business centres’ desktop PCs.
Feeling jet-lagged after that long trip? Chase away the cobwebs with an invigorating shower before you go on your way. Fresh towels, as well as complimentary soap, shampoo and other amenities are at your disposal.
Our business centres are equipped with desktop PCs and colour printers for you to stay connected and work efficiently
Some connection services, such as terminal shuttles, may be temporarily suspended. Please refer to airport signs in order to make your connection in a timely manner. If you have any questions, please do not hesitate to reach out to any airport, or Air Canada representatives who will be happy to assist you.
Porsche Chauffeur Service
Air Canada Chauffeur Service, our one-of-a-kind airport premium experience in Canada, is offered to eligible* customers in partnership with one of the world’s most iconic luxury car brands, Porsche.
At Toronto Pearson and Vancouver International airports, eligible connecting Air Canada Signature Class customers arriving from within Canada and connecting to Asia, Europe, or South America, will be met by one of our Concierges before being whisked across the tarmac in one of our exclusive Porsche vehicles to visit the Air Canada Signature Suite. The fleet of Porsche vehicles consists of electric and plug-in hybrid electric vehicles, including the Porsche Taycan, Panamera and Cayenne.
*Eligibility: Customers originally booked and ticketed in Air Canada Signature Class (J, C, D, Z or P class) or on Aeroplan Business Class Flexible Reward, arriving from within Canada and connecting via Toronto Pearson International Airport or Vancouver International Airport to Europe, Asia, South America, Australia or New Zealand on an Air Canada-operated flight. Subject to availability.
Air Canada Fleet
Air Canada is pleased to offer our customers the utmost in comfort, technology, and innovation. Our ever-growing and ever-changing fleet reflects our commitment to our customers and our desire to be at the forefront of the aviation industry.
Air Canada Awards
Air Canada won the sustainable airline award at BTN Group’s inaugural Business Travel Sustainability Awards Americas. The award is focused on how companies worked to advance environmental sustainability within the business travel industry through tangible results in diverse environmental programs. Air Canada is the inaugural recipient of Skytrax’s World’s Most Family Friendly Airline award. The World’s Most Family Friendly Airline reflects the quality and quantity of family-friendly initiatives from dedicated family check-in, seating and baggage policies, child meals, amenities, in-flight entertainment, baby and staff service initiatives, amongst other items.
Air Canada won three Global Traveler Leisure Lifestyle Awards:
Best Airline for Onboard Entertainment – 5th consecutive year & Quint Status Recognition
Best Airline Menu – 4th consecutive year
Best Premium Economy Class – 5th consecutive year & Quint Status Recognition
Aeroplan - A Rewarding Aeroplan Program
Say hello to the transformed Aeroplan program.
We’ve built the new Aeroplan around the way people actually travel. With exciting new features, you get more at every step of your journey - more ways to earn, more rewards, and more benefits along the way. Aeroplan Members travel more, and travel better!
It’s easy to earn points fast with Aeroplan. Earn points on every part of your travel, and with high-earning Aeroplan credit cards and popular retail partners, you’ll earn more points, more quickly, on your everyday shopping. Link your Aeroplan account with Starbucks® Rewards, Uber and Uber Eats and shop at the LCBO to earn on your everyday purchases.
Making Flight Rewards More Rewarding - Members can redeem points for any Air Canada seat that is available for sale with no restrictions, all with no cash surcharges. They’ll also have the ability to access flight rewards on more than 35 airlines, plus combine points and cash for flights rewards if they’d like to save some points for another reward.
Additional Ways To Redeem Points During Travel - Members will have the opportunity to use their points for popular travel extras, such as in-flight Wi-Fi, the chance to relax in Air Canada’s Maple Leaf Lounge, or even to upgrade their cabin class.
Aeroplan Family Sharing - Members will be able to combine points with others in their household, for free, so they can redeem for rewards sooner.
All-new Aeroplan Credit Cards - While the exact benefits vary by card, Aeroplan credit cards have been designed to help members earn rewards more quickly, access unique benefits during travel, and earn toward Aeroplan Elite Status.
Photo: father and daughter onboard Air Canada plane
Cabins and Onboard Meals
Choose your seat among the clouds. Then discover the wonderful features, amenities, meals, and other services on offer in our range of contemporary cabins.
Photo: interior of Air Canada plane showcasing the in seat entertainment
Wondering what’s playing on your flight? From movies and TV to games, music and podcasts – the Air Canada enRoute in-flight entertainment system has something for everyone.
Free Texting for Aeroplan Members
Photo: Client enjoying their Air Canada flight
Photo: Watch Apple Originals on-board now
Preferred seats offer the comfort of extra legroom or knee space when you travel in Economy class.
Check email, browse the web and stay connected to your social networks with Gogo® Wi-Fi.
Photo: Electronic devices using Wi-Fi onboard
Our collection of high-quality duty-free products features best-selling fragrances, designer jewelry and timepieces, skincare and cosmetic essentials, and the finest spirits and snacks.
Photo: examples of shopping items onboard
Priority Services. Experience an even higher level of service
Air Canada’s Priority Services are designed to simplify and enhance your overall airport experience. As well as ease your way through the entire airport process from before you leave to after you leave the airport.
Priority services by class:
Customers travelling in:
- International Business Class
- North America and Caribbean Business Class
- Business Class - Transcontinental
- Premium Economy Class
Some priority services are also available to Air Canada Altitude members, Star Alliance Gold members, Latitude customers, as well as holders of select American Express, TD and CIBC Aeroplan-affiliated financial cards.
A dedicated Concierge at your service
Air Canada’s more than 300 carefully selected Concierge agents offer premium personalized service in 47 airports around the world. Concierge agents are easily recognizable: just look for their distinctive black uniform and Concierge name tags.
You’ll find Air Canada’s Concierges conveniently stationed at the following touch points:
- Priority check-in areas
- Transfer desks
- Departure and arrival gates
- Maple Leaf Lounges, Star Alliance Lounges and at the Toronto-Pearson (YYZ) Air Canada Signature Suite